Shipping, Exchange & Returns

Shipping within Canada 🇨🇦

Free shipping on all orders of $50 CAD or more. See exceptions below.
For orders under $50 CAD, a fee of $12.50 CAD applies. See exceptions below.

** For customers in remote regions: should shipping costs to your area exceed our standard rates, we will contact you to make arrangements, or reimburse you.

Shipping to the United States 🇺🇸

Free shipping on all orders of $50 USD or more. See exceptions below.
For orders under $50 USD, a flat fee of $12.50 USD applies. See exceptions below.

** For customers in remote regions: should shipping costs to your area exceed our standard rates, we will contact you to make arrangements, or reimburse you.

Final Sale Items

All items in our Liquidation section, or reduced by 40% or more from their suggested retail price, are considered final sale. Gusti International Inc. does not accept returns or exchanges of these items.

Delivery Time

You should expect delivery within 2-9 business days depending on your location. An email containing the tracking number will be sent once the order has been processed.

Changed your mind? Not a problem. We will exchange it for you!

We will gladly exchange your goods for an item of the same value. If the item you would like has a higher value, we will charge the difference to the credit card used for payment. Follow this link to access your account and request a return.

Note that we're unable to hold items for exchange. The item you are looking for might be sold out by the time we receive and process your returned item. To avoid disappointment, return your item and place a new order.

What is my cost for refunds or exchanges?

For most locations in Canada and the United States, we'll provide a return label from a carrier of our choice, and a flat handling and return fee of $15 will be deducted from your final refund amount. Customers in remote locations may be charged an additional $5.

What can I return or exchange?

We will fully refund any returned goods that were purchased on our website, provided they are in their original condition. The garment must not have been washed, worn, or altered in any way.

How long do I have to decide?

Within thirty (30) days following the date of receipt of your order by mail.

When do I get my refund?

After we have received and verified the contents of your package, our team will inspect it to ensure it complies with the conditions stated in this return policy. We will then credit the amount using the same payment method used for the initial online purchase. This typically takes 7-10 business days to show on your statement, depending on your financial institution. The amount credited does not include shipping fees, if any, included in the initial online order charge.

What if my product is defective?

A defective item purchased online will be exchanged for the same item or one of equivalent value, or refunded, within thirty (30) days following the date of receipt of your order by mail, provided the merchandise is returned in its original condition. The garment must not have been washed, worn, or altered in any way.

Gusti International Inc. will pay the shipping costs for the return of a defective product. The new item will be sent to you free of shipping and handling charges.

If the garment has been washed, worn, or altered in any way, please refer to our warranty policy.

What's the return process like?

We make it easy for you to return or exchange. Simply log into your account within 30 days of receiving your order and answer a few quick questions.

Once we approve the return or exchange, we will email you a return label from a carrier of our choice. You must print it and affix it to the return package and follow drop-off instructions within ten (10) days of receiving the email.