Exchange & returns
You've changed your mind? Not a problem. We will exchange it for you !
Everyone can have second thoughts, no problem. We will gladly exchange your goods for an item of the same value. If the item you would like has a higher value, we will charge the difference to the credit card used for payment. Click on the button below to start the process.
What can I return or exchange?
We will fully refund any returned goods that were purchased on our website provided they are in their original condition: with hang tags and in their original packaging. It is important that the garment may not be washed, worn or altered in any way.
Final sale items & exclusions
All items on Liquidation or reduced by 40% or more from their suggested retail prices are considered final sales. Gusti International Inc. does not accept returns or exchanges of these items.
How long do I have to decide?
Within thirty (30) days following the date of receipt of your order by mail.
When do I get my refund?
After we have received and verified the content of your package, our team will inspect it to ensure it respects the conditions stated in this return policy. We will then credit the amount using the same payment method used for the initial online purchase. This typically takes 7-10 business days to show on your statements depending on your financial institution. The amount credited does not include shipping fees, if any, included in the initial online order charge.
What is my cost for refunds or exchanges?
For most locations in Canada, we will provide a Canada Post label for your return and you will be charged a flat return rate of $12. This flat amount will be deducted from your final refunded amount. Consumers in remote locations may be charged an extra 5$ rate.
What if my product is defective?
A defective item purchased online will be exchanged for the same item or one of equivalent value, or refunded, within within thirty (30) days following the date of receipt of your order by mail, provided the merchandise is returned in its original condition: with hang tags and in their original packaging. It is important that the garment may not be washed, worn or altered in any way. Gusti International Inc. will pay the shipping costs for the return of a defective product. The new item will be returned without shipping and handling charges.
If the garment has been washed, worn or altered in any way, please refer to our warranty policy.
What's the return process like?
We make it easy for you to return or exchange. Simply go to the return page within 30 days of receiving your order and answer a few quick questions. Make sure to have on hand your order number, found on the email confirming your order.
Once we approve the return or exchange, we will email you a return label from Canada Post. You must print and affix to the return package and drop off at a Canada Post counter within ten (10) days of receiving the email.